AMERICAN AREA RUGS: RETURNS POLICY offers a 30Day RiskFree InHome Trial wherever possible (see return policy by brand below); except for customized rugs, products sold through our Clearance Section, and rug pads that have been opened. If you are unhappy with your purchase for any reason within the first 30 days after you receive it, you may return it – no questions asked. You are responsible for return shipping charges.

IMPORTANT : We highly recommend you insure your return shipment with the carrier you select for its full purchase price to protect against loss or damage in transit. We are not responsible for lost or damaged packages being returned to us. In addition, you are responsible for filing claims with the carrier you use in case of loss or damage

Notes on returns

  1. Do not fold, staple or tape any surfaces of the item or rug
  2. The returned item must be in new condition. If it is soiled or damaged, it will be refused.
  3. No returns will be accepted without a Return Authorization Number (RA#). Returns that are received without an RA# or are shipped to the wrong address will incur additional freight costs and a 20% service fee.
  4. No returns will be accepted after the 30day trial period has expired. Clearance Outlet, personalized, custommade, and sample items are not returnable unless there is damage or a defect. In that case, we will gladly provide you a replacement. Rug pads that have been opened may not be returned for credit.

To get a Return Authorization, call 770-568-8359 or email to info@americanarearugs .com. Include reason for return and your order number.